This guide covers your account essentials: adding payment details, managing teammates, and pausing your campaigns. (Wondering why your dashboard also shows a DiscoOffers / monetize view? See One account, two sides.)
On Shopify? Most Shopify brands are billed on the CPA/CPO model — see the billing-model bullet under Billing terms below, and Setting your bid for how the models work.
Payment details (Stripe)
DiscoAds bills through Stripe. During first-time setup, add your payment method so your campaigns can run, and make sure the right billing contact / invoice email is on file so invoices reach the right person.
Set up your billing: add and manage your payment method — and view your invoices — in the Stripe billing portal. Billing is handled in Stripe — not inside the Disco platform. Not using Stripe internally? Let your Disco team know what works best for you.
Billing terms
CPA/CPO
Terms:
We utilize a 14-day conversion window for all of our click and display conversions. If you evaluate conversions with a different conversion window, please set a CPA + CPO target with this in mind. Read more about our attribution model here.
You will be invoiced the first week of each month for the conversions driven by Disco during the previous month. This will automatically be charged to your payment method on file in Stripe unless otherwise stated. Disco holds the right to charge the payment method on file if you are delinquent more than 90 days.
- Conversions from new and lapsed (12+ months) customers will be billed based on your Fixed CPA.
- Conversions from returning customers will be billed based on your Fixed CPO.
You can update your Fixed CPA and Fixed CPO month to month.
A worked example: you set a $100 CPA and $50 CPO. Last month Disco converted 20 new or lapsed (12+ months) customers and 5 returning customers. Your invoice: (20 × $100) + (5 × $50) = $2,250.
CPC
Terms:
Billable clicks are defined as the total outbound clicks (as measured by Disco) per advertiser, per Disco session.
This is in accordance with the IAB's One-Click-Per-Impression Method outlined in Section 3 here.
- If someone clicks on your brand twice in the same session — that's one click.
- If someone clicks, refreshes the page, clicks again — that's two clicks.
- If someone clicks, comes back to the page two days later, clicks again — that's two clicks.
You will be invoiced the first week of each month for the billable clicks driven by Disco during the previous month. This will automatically be charged to your payment method on file in Stripe unless otherwise stated. Disco holds the right to charge the payment method on file if you are delinquent more than 90 days.
Making billing changes
- Update your bid — reach out to your CSM, or file a ticket via the Help icon in your Disco dashboard.
- Change who receives your invoices — reach out via the Help icon.
- Update your payment method — log in to the Stripe billing portal.
Manage your team
In Settings → Team, enter a teammate's email and click Send an invite — they get access to collaborate on your brand account.
The person you invite receives an email to set up their Disco account, including setting a password. Invites expire after about a day — if one lapses, no problem: use the Resend button next to their invite on the Team page.
Pause your campaigns
You can pause when you need to and resume later — without closing your account. In Settings → Brand Profile, turn off Show my brand on the Disco network: your offers stop being eligible to appear on partner stores until you turn it back on. To retire a single offer instead, archive it from the Offers list.